Paperbox Privacy Commitment

Last Revised: May 13, 2025

At Paperbox, privacy isn't just a policy—it's a core principle we stand by. We recognize the significance of your personal information and handle it with the highest level of responsibility whenever you engage with our mobile or web applications. You remain in command of your data at all times.

Our Commitment: You Own Your Data

Your information belongs to you—plain and simple. If you choose to erase notes, summaries, or memos, they're gone for good from our systems. We strive to deliver seamless service without compromising your privacy.

What We Collect

Creating an Account:

When registering via Apple or email, we request your name and email to set up and maintain your account. This enables cross-device access and allows us to send you essential updates.

Purchase Details:

For transactions made through iOS or Android app stores, we process payment-related data to handle billing and account management.

Your Notes & AI Insights:

• Note Images: Uploaded notes are stored securely on our servers for processing and accessibility across your devices. They remain until you delete them.
• AI-Generated Content: Recognitions and summaries are saved to provide consistent access, no matter which device you use.

Usage Insights:

We analyze interactions with our app—such as feature usage and session duration—to refine and enhance your experience. Meta-analysis of summaries helps us identify common use cases, with all data anonymized to protect user identities.

Apple Account Data Usage

If you sign up with Apple:

• We only collect your name and email to:
  • Establish and manage your Paperbox account.
  • Enable secure logins and sync your data across devices.
  • Deliver important account notifications or service updates.
• No additional Apple data is accessed, used for marketing, or shared externally beyond these purposes.

Trusted Partners for a Secure Experience

To power our services, we collaborate with industry-leading providers:

• Microsoft Azure Cloud: All data is encrypted and stored securely within Azure's infrastructure.
• OpenAI: Note images are processed by OpenAI's models to generate summaries. No personally identifiable information is shared. Learn more about OpenAI's privacy standards.
• Mixpanel: Anonymized analytics help us improve functionality while prioritizing user privacy.

How Data Is Shared

• Note images are sent to OpenAI for summarization.
• Aggregated, non-identifiable usage data is shared with Mixpanel for service optimization.

We Never Sell Your Data:
Your personal information is never sold, leased, or disclosed to unauthorized third parties.

Data Retention & Removal

Your data persists while your account is active. Deleted content or accounts trigger permanent erasure from our servers. Diagnostic logs are retained for 14 days before automatic deletion. Once removed, data cannot be retrieved.

Protecting Your Information

• End-to-end encryption (at rest and in transit).
• Restricted access to authorized personnel only.
• Ongoing security assessments to prevent breaches.

Policy Changes

Updates will be posted here with a revised effective date.

Questions?

Reach out at info@paperboxnote.app for privacy-related concerns.